Privacy Policy
We are committed to providing you with the highest standard of dental care. In order to do so, we need to collect and manage certain personal information about you. This may include information provided directly by you or shared with us by your referring dentist and/or clinician, particularly where it is relevant to your treatment.
Why we collect your information
We collect basic details such as your name, address, contact details, and information about your referring practitioner. In addition, to plan and deliver appropriate care, we may need to gather information about your general health and medical history, including any past or ongoing medical or surgical conditions.
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Some of the information we collect may be sensitive in nature, and we understand the importance of handling this with the utmost care and confidentiality.
How your information is used
We take your privacy seriously and adhere to the Australian Privacy Principles and guidelines set by the Australian Dental Association. We assure you that:
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Your information will be used solely by the treating prosthodontist and clinical team involved in your care.
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Appointment details (such as dates, treatment item numbers, and fees) may be shared with your referring dentist or nominated health fund where appropriate.
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We will not disclose your personal information for any purpose unrelated to your treatment, or share it with anyone not directly involved in your care, without your consent.
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We have a professional and ethical duty to maintain the confidentiality of all patient information. This duty applies at all times, except where disclosure is authorised by you or required by law.
Third-party services
At times, we may engage third-party providers to help us deliver services – this may include secure online platforms, email services, or practice management systems. Some of these services may operate or be hosted overseas. In such cases, we may need to share limited personal information solely to ensure effective provision of care and facilitate efficient communication. These providers are also required to uphold strict standards of confidentiality and data protection.
Accessing and updating your information
You have the right to access the personal information we hold about you. If you wish to do so, we will provide this information in a timely manner. Access may involve viewing your records or receiving copies of relevant documents.
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There is no fee to request your information; however, a nominal fee may be charged to cover the administrative costs of processing or copying your records.
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We take reasonable steps to ensure that all personal information we hold is accurate, complete, and up to date. If you believe that any information is incorrect or requires updating, please let us know.
Data security
We take all reasonable precautions to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. All staff members are trained in privacy and confidentiality protocols and are committed to safeguarding your information.
Contacting us
If you have any questions about our privacy policy, wish to access or update your personal information, or would like to make a complaint, please contact us via:
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We are always here to act in your best interests and ensure your information is handled with care and respect.